We supply electricity to over 740,000 customers across a vast operating area of over one million square kilometres – around 97% of the state of Queensland – from the expanding coastal and rural population centres to the remote communities of outback Queensland and the Torres Strait.
We are all about safely delivering secure, affordable and sustainable energy solutions with our communities and customers.
Our electricity network consists of 160,000 kilometres of powerlines and one million power poles. We also own and operate 33 stand-alone power stations that provide supply to isolated communities across Queensland which are not connected to the main electricity grid. And we own and operate a gas-fired power station in Barcaldine which supplies into the main grid.
We are actively involved in alternative energy generation solutions and are one of Australia's largest purchasers of renewable energy.
We're also a major contributor to the development of skills across regional Queenslandand to other partnerships within the communities we serve.
Ergon Energy Network and Ergon Energy Retail are part of the Energy Queensland Group. We came together with Energex and a number of other businesses in June 2016 to build on our proud history of powering Queensland and create a community-focused energy business ready for the future.
Our distribution network in regional Queensland is operated by Ergon Energy Network. Being part of the National Electricity Market (NEM), we are regulated by the Australian Energy Regulator (AER). The regulator determines the revenue we are allowed to collect from customers for their use of the network. These charges make up around half of the retail price of electricity. We also operate under Queensland Government electricity industry laws and regulations.
Our retailer (Ergon Energy Queensland Pty Ltd) buys electricity from the generators, through the market and direct negotiations, and on-sells it to our customers throughout regional Queensland.
Ergon Energy Retail sells electricity at the Queensland Government’s notified prices, which are set by the Queensland Competition Authority (QCA). This enables regional Queenslanders to access the same regulated electricity tariffs (with the support of the government’s Community Service Obligation subsidy), wherever they are located even though the cost of supply may be different.
Our other subsidiary is Ergon Energy Telecommunications Pty Ltd, trading as Nexium Telecommunications. This business services our communications needs and, as a licensed telecommunications carrier, offers the Queensland marketplace wholesale high-speed data services.