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Coronavirus COVID-19 Response

We're focused on supporting you and keeping you connected in these uncertain times. Read about Ergon Retail's response (e.g. your power bill) and Ergon Network's response (e.g. your power supply).

Electricity industry

Find out more about the electricity industry in Queensland and what to consider when choosing an electricity retailer.  Our charters and guaranteed service levels set out the high level of service you can expect from us.

  • Choosing a retailer

    Information to assist you in understanding what Full Retail Competition means for you.

  • Retail contracts & rules

    The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.

  • Charters

    Outlines our commitment to our customers and the rights and obligations in providing customer connection services.

  • Guaranteed Service Levels

    We guarantee our levels of service to you. Read more about the guarantees we offer.

  • Industry Code

    Information about the code, which sets out the rules that apply to electricity distributors in Queensland.

  • Ring-Fencing

    Information about ensuring a level playing field to promote competition in the supply of electricity services.

  • Energy Charter

    Read how the Energy Charter keeps customers' needs at the core of everything we do.