Electricity industry

Find out more about the electricity industry in Queensland and what to consider when choosing an electricity retailer. Our charters and guaranteed service levels set out the high level of service you can expect from us.

Choosing a retailer

Information to assist you in understanding what Full Retail Competition means for you.
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Retail contracts & rules

The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.
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Charters

Outlines our commitment to our customers and the rights and obligations in providing customer connection services.
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Guaranteed Service Levels

We guarantee our levels of service to you. Read more about the guarantees we offer.
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Industry Code

Information about the code, which sets out the rules that apply to electricity distributors in Queensland.
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Ring-Fencing

Information about ensuring a level playing field to promote competition in the supply of electricity services.
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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 8am - 5:30pm
Interpreter Service: 13 14 50
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week

Electricity industry

Choosing a retailer

Retail contracts & rules

Charters

Guaranteed Service Levels

Industry Code

Ring-Fencing

Retail

Network