Electricity industry

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2. Electricity industry

• Choosing a retailer

  Information to assist you in understanding what Full Retail Competition means for you.

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• Retail contracts & rules

  The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.

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• Charters

  Outlines our commitment to our customers and the rights and obligations in providing customer connection services.

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• Guaranteed Service Levels

  We guarantee our levels of service to you. Read more about the guarantees we offer.

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• Industry Code

  Information about the code, which sets out the rules that apply to electricity distributors in Queensland.

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• Ring-Fencing

  Information about ensuring a level playing field to promote competition in the supply of electricity services.

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• Energy Charter

  Read how the Energy Charter keeps customers' needs at the core of everything we do.

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