Electricity industry
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Choosing a retailer
Information to assist you in understanding what Full Retail Competition means for you.
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Retail contracts & rules
The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.
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Guaranteed Service Levels
We guarantee our levels of service to you. Read more about the guarantees we offer.
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Industry Code
Information about the code, which sets out the rules that apply to electricity distributors in Queensland.
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Ring-Fencing
Information about ensuring a level playing field to promote competition in the supply of electricity services.
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