Electricity industry
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Choosing your retailer
Information to assist you in understanding what Full Retail Competition means for you.
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Retail contracts and rules
The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.
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Customer charters
Outlines our commitment to our customers and the rights and obligations in providing customer connection services.
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Guaranteed Service Levels
We guarantee our levels of service to you. Read more about the guarantees we offer.
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Industry Code
Information about the code, which sets out the rules that apply to electricity distributors in Queensland.
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