Find out more about the electricity industry in Queensland and what to consider when choosing an electricity retailer. Our charters and guaranteed service levels set out the high level of service you can expect from us.
Information to assist you in understanding what Full Retail Competition means for you.
The National Energy Customer Framework sets out the requirements for selling and supplying energy to consumers.
Outlines our commitment to our customers and the rights and obligations in providing customer connection services.
We guarantee our levels of service to you. Read more about the guarantees we offer.
Information about the code, which sets out the rules that apply to electricity distributors in Queensland.
Information about ensuring a level playing field to promote competition in the supply of electricity services.
Get in touch
Subscribe to updates
Mon to Fri, 7am - 6:30pm
Mon to Fri, 8am - 5:30pm
Servizi di interpretariato e traduzioneDolmetscher- und ÜbersetzungsdienstMga serbisyo sa pagsasalin-wikaTolk- en vertaal diensten
24 hours, 7 days a week
(Triple zero) 24 hours, 7 days a week
We've made a few changes so that you can find information more easily.