This tremendous effort, which saw more than 1000 personnel restore power to more than 63,000 customers in just 10 days, was highly commended in the Excellence in Performance category at a presentation on Tuesday 17 November.

Restorations are a true team effort and I’d like to acknowledge the vital role played by other agencies as well as the patience and understanding of our customers during the restoration.

Just to refresh, on Friday 20 February 2015, Cyclone Marcia crossed the coastline between St Lawrence and Yeppoon, travelling overland and impacting hundreds of kilometres of power lines.

At the height of the cyclone more than 63,700 customers were off-supply, with a total of 73,500 customers affected at some stage.

Within seven days of the cyclone, Ergon Energy had restored more than 51,000 customers or 80 per cent of those impacted. The last were resupplied 10 days after the cyclone made landfall.

Marcia was certainly a severe storm, and that period in late February was a challenging time for many – especially those Ergon personnel in Marcia’s path. They endured the storm and then became involved in getting the power back on.

I believe that the positive media and customer sentiment at the time was a reflection of public resilience as well as the extra focus we put on keeping customers informed about our restoration timetable.

We recently launched our 2015-16 Summer preparedness campaign and are asking customers to Be Prepared for another summer, another storm season, and another cyclone season.  To its end Ergon has been preparing, and we will be applying any lessons learned from the Marcia experience in order to make future restorations more effective and efficient.

The Premier’s Awards for Excellence ‘recognise the outstanding achievements of initiatives, teams and individuals’, and I am very proud to say there couldn’t be a more worthy candidate for such recognition than Team TC Marcia Restoration 2015.

I’d also like to congratulate category winner the Queensland Police Service and finalists the Department of Housing and Public Works, and the Gold Coast Hospital and Health Service.