Customers urged to prepare homes and businesses for power

Published: 26 Feb 2015 4:25pm

Ergon Energy urges customers to engage a licensed electrical contractor as soon as possible if their home or business premises' wiring, switchboard or mains connection has been damaged as a result of Cyclone Marcia.

Repairs would be necessary to ensure their installation is safe and ready to receive power.

"While we are working as quickly and safely as possible to ensure power supply is available, customers have a role to ensure their installations are ready to receive power," said Executive General Manager Customer Delivery Peter Billing.

Ergon Energy would repair any service lines that had come down from power poles outside properties.

"It is Ergon Energy's responsibility to reconnect the service line, but it is the customer's responsibility to engage a licensed electrical contractor for any electrical repair work on the connection point and wiring," Mr Billing said.

"Most properties that have overhead powerlines have a mains connection on the fascia at the front or side of their home that connects our service wire to the house wiring.

"If the service wire connection to the house has been damaged or pulled away, it must be checked by a licensed electrical contractor before Ergon Energy can restore supply to the home."

Mr Billing said contacting a licensed electrical contractor as soon as possible would also be worthwhile in cases where the service line was down at both the pole and the house.

"In all cases, the licensed electrical contractor should promptly submit a Form A to Ergon Energy once repairs have been carried out to enable power to be reconnected," he said.

Master Electricians Australia is working with Ergon Energy and has opened a hotline for home owners affected by TC Marcia. The hotline number is 1300889198 and will connect them with the nearest available licensed electrical contractor.  

Further updates on Ergon Energy's Cyclone Marcia restoration efforts are online at:

https://www.ergon.com.au/network/outages-and-disruptions/storms-and-disasters/storm-updates/weather-event-update-tropical-cyclone-marcia

Media Contact: Bob Pleash, Corporate Communications Manager
Phone: 49327327 or 0419714270

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