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Stay safe during restoration

Published: 26 Feb 2015 4:18pm

Ergon Energy is reminding customers to stay safe when using generators while power is reconnected across Central Queensland.                

Just over 21,000 customers in Rockhampton and Yeppoon remain without power supply after Tropical Cyclone Marcia caused extensive damage to the Ergon Energy network, well down on the initial 65,000 impacted at the height of the Cyclone.

Executive General Manager Customer Delivery Peter Billing said while the numbers of customers off line continues to drop significantly each day, the safety of the community and our field staff is paramount in these situations and we urge people to be extremely careful if they choose to use a generator.

"Improper use of portable generators can be dangerous and it is important to observe the manufacturer's instructions for proper usage, "Mr Billing said.

"While Ergon Energy fully empathises with customers' frustrations over lack of power in some areas due to cyclone damage, safety in the restoration process has to remain the number one priority.

"Please don't put yourself, your family or Ergon Energy's staff at risk.

"We also cannot stress strongly enough, to not connect a generator to your home or business's fixed wiring, unless you have a change-over switch installed by a licenced electrical contractor.

"Otherwise, generators can send electricity back down the lines and make Ergon's network 'live', and extremely dangerous.

"Instead, plug appliances or stand-alone lighting directly into the generator, observe the manufacturer's instructions and never use it inside," Mr Billing said.

Further updates on Ergon Energy's Cyclone Marcia restoration efforts are online at:


Media Contact: Bob Pleash, Corporate Communications Manager
Phone: 49327327 or 0419714270

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