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Be prepared for extended period without power

Published: 19 Feb 2015 4:20pm

Ergon Energy is preparing for Tropical Cyclone Marcia's landfall on Friday morning and is warning residents to prepare for the possibility of being without power for a number of days or even weeks after the storm passes.

Incident Response Team Manager Steve Leighton said crews historically took up to a fortnight to fully restore power to all customers following the damage to the network from the gale-force winds associated with Category 3 cyclones.

"For Category 4 cyclones, this can extend to a month before the last customers have their power supply reinstated," Mr Leighton said

"Our experience tells us power restoration this time could take several days or even weeks, especially in those hard to access smaller communities outside the main population centres.

"Our intention is to not to alarm our customers, but to set expectations that they need to plan around being without electricity while we work to restore the network and re-supply them.

"And it will take time to work through the damage in a safe, planned, methodical process to safely and quickly restore power as soon as possible."

In preparation for the cyclone, Ergon Energy is mobilising crews and materials, including additional generation.

"Ergon will have additional operators on duty 24 hours a day to take customer calls, however we urge customers to call only if they have an emergency situation to report or information that can assist with the restoration effort, such as wires down," he said.

"If people see any fallen power lines, stay away, assume they are 'live' and dangerous and report them immediately to Triple Zero (000). In case of a life threatening emergency, call Triple Zero (000) or 13 16 70."

Once the cyclone has passed and it is safe for crews, Ergon Energy will progressively restore power in a sequence to essential community facilities first and then to the greatest number of customers as quickly as possible.

Ergon Energy will keep customers informed of the progress towards power restoration through the Storm Centre on its website, on its Facebook page and via the Outage Finder available at https://www.ergon.com.au/network/outages-and-disruptions/power-interruptions/outage-finder.

Media Contact: Renee McIntosh
Phone: 4932 7251 or 0409 789 030

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