Feedback from our customers helps us to improve our service and business. Contact us if you have a complaint or a compliment or read about our complaints process.
Complaints and compliments about accounts, billing, payments, rebates, concessions, refunds, power prices and Clean Energy.
Complaints and compliments about power outages and claims, power restoration, network connections, meter reading and safety.
The role of the Distribution Customer Advocacy is to provide impartial solutions to customer grievances.
Read about how we are continually improving your customer experience, then watch the videos.
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EasyPay Rewards has been extended!
Apply by 30 Sept 2018 to receive $75 each year for residential customers and $120 each year for businesses.