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Feedback from our customers helps us to improve our service and business. Contact us if you have a complaint or a compliment or read about our complaints process.

  • Retail feedback

    Complaints and compliments about accounts, billing, payments, rebates, concessions, refunds, power prices and Clean Energy.

  • Network feedback

    Complaints and compliments about power outages and claims, power restoration, network connections, meter reading and safety.

  • Network customer advocacy

    The role of the Distribution Customer Advocacy is to provide impartial solutions to customer grievances.

  • Improving customer advocacy

    Read about how we are continually improving your customer experience, then watch the videos.