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Coronavirus COVID-19 Response

We're focused on supporting you and keeping you connected in these uncertain times. Read about Ergon Retail's response (e.g. your power bill) and Ergon Network's response (e.g. your power supply).

How can we help you?

Frequently asked questions

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      Most popular

      • When is my next meter read?
      • Am I entitled to a rebate on my electricity bill?
      • How do I get power connected at the house I am moving into?
      • Can I have more time to pay my bill?

      Recently updated

      • What do I do if I see a street light that is not working properly?
      • What is the DER Register?
      • How do I view my different accounts in My Account?
      • I tried moving via My Account but received an error message. How do I complete my move?

      Support topics

      Manage my account
      Billing & payments
      Moving house
      Tariffs & prices
      Meters
      Power outages
      Claims & damages
      Life Support
      Trees & street lights
      Solar, batteries & EVs
      Safety
      Connecting to the grid
      Contractors & installers
      Feedback
      Cyclone support
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      Retail

      Residential general enquiries
      13 10 46

      Mon to Fri, 7:15am - 5:45pm

      Business general enquiries
      1300 135 210

      Mon to Fri, 7:15am - 5:45pm

      Interpreter Service
      1300 607 555

      Servizi di interpretariato e traduzione
      Dolmetscher- und Übersetzungsdienst
      Mga serbisyo sa pagsasalin-wika
      Tolk- en vertaal diensten
      Interpreter Service

      Network

      Network general enquiries
      13 74 66

      Mon to Fri, 7am - 5:30pm

      Faults only
      13 22 96

      24 hours, 7 days a week

      Life threatening emergencies (including shocks & tingles)
      000 or 13 16 70

      (Triple zero) 24 hours, 7 days a week

      Interpreter Service
      13 74 66

      Servizi di interpretariato e traduzione
      Dolmetscher- und Übersetzungsdienst
      Mga serbisyo sa pagsasalin-wika
      Tolk- en vertaal diensten
      Interpreter Service