Frequently asked questions
- Can I have more time to pay my bill?
- How do I get power connected at the house I am moving into?
- Am I entitled to a rebate on my electricity bill?
- How can I find out my account balance?
- I have received a high bill, can you help me understand why?
- How do I submit an Electrical Work Request (EWR)?
- I’m having trouble logging into My Account. What should I do?
- I have forgotten my password for My Account. How do I reset it?