Frequently asked questions
- Can I have more time to pay my bill?
- Am I entitled to a rebate on my electricity bill?
- How do I get power connected at the house I am moving into?
- How can I find out my account balance?
- How do I change my username/login email for My Account?
- I’m having trouble logging into My Account. What should I do?
- I have forgotten my password for My Account. How do I reset it?
- I have forgotten my email address for My Account. How can I found out what email address I used?