Contact us

How can we help?

If you are looking for an answer to a question, a great place to start is our frequently asked questions.

You can also make a general enquiry via our online contact form.

Our contact phone numbers

Emergencies and faults

Life-threatening emergencies only Triple Zero (000) or 13 16 70 (24 hours a day, 7 days a week)
Faults only 13 22 96 (24 hours a day, 7 days a week)

Remember, extreme weather conditions and other situations may cause telephone lines to be congested or damaged so please be patient.

Customer service

Retail Residential enquiries 13 10 46 (7.00am - 6.30pm Monday to Friday)
Retail Business enquiries 1300 135 210 (8.00am - 5.30pm Monday to Friday)
Network general enquiries 13 74 66 (7.00am - 6.30pm Monday to Friday)
International enquiries +61 7 3069 4100

Our new phone menu system

We've changed our call experience to make it easier for you to reach the right person first and get what you need faster.

When you call any of our customer service enquiry lines, you'll be asked to choose between several numbered options to best describe the main reason for your call.

You can either say the option number, or enter it in your telephone keypad.

You'll then be guided through further options so we can connect you with a representative who can help you with your enquiry.

If you're asked details like your Ergon Energy electricity account number or National Metering Identifier, you'll find these on the front of your bill.

For life threatening emergencies only call Triple Zero (000) or 13 16 70.

National relay service

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS). To make a relay call through the NRS all you need to do is:

  1. Contact the NRS via the details on the NRS call numbers webpage
  2. Give the Ergon Energy number you want to call.

For more information, visit the NRS website.

Translating and interpreting service

If you need assistance from someone in a language other than English, you can contact us through this Australian government service.

Translating and interpreting services Phone 13 14 50 and request the Ergon Energy phone number you wish to contact.

Our mailing address

Ergon Energy
PO Box 1090
Townsville QLD 4810

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We've made a few changes so that you can find information more easily.