Contact us

Online contact form

If you have any feedback, would like to request information or simply have a general query please fill out our online contact form.

Ergon Energy phone numbers

Emergencies and faults

Life-threatening emergencies onlyTriple Zero (000) or 13 16 70 (24 hours a day, 7 days a week)
Faults only13 22 96 (24 hours a day, 7 days a week)

Remember, extreme weather conditions and other situations may cause telephone lines to be congested or damaged so please be patient.

Customer service

Retail Residential enquiries13 10 46 (7.00am - 6.30pm Monday to Friday)
Retail Business enquiries1300 135 210 (8.00am - 5.30pm Monday to Friday)
Network general enquiries13 74 66 (7.00am - 6.30pm Monday to Friday)
International enquiries+61 7 4921 6001

Voice-activated phone system

When you call our general enquiries line on 13 10 46 you'll hear our voice-activated phone system that helps us respond to your calls.

Using our system is simple - it's just like having a conversation. When you call us you'll be greeted by a friendly voice which will ask you how we can help. Simply ask for the type of assistance you need and you'll be guided through a series of questions that will help us direct your call to a representative that can best help you.

When you call us on 13 10 46:

  • Speak clearly and naturally
  • Say why you are calling
  • Feel free to interrupt when you know what you need

To make the system easier for you to use, we've included some examples of the types of phrases you can use:

"I need the power connected""I need the power disconnected"
"I'd like my account balance""I've received a reminder notice"
"I need to change the name on the account""I'd like to pay my bill by credit card"
"I need to make an account change""I'd like to set up a direct debit"
"I need the power connected""I need to report a payment"
"I'm moving house""I'd like a payment extension"

For life threatening emergencies only call Triple Zero (000) or 13 16 70.

National relay service

If you are deaf or have a hearing or speech impairment, you can contact us through this Australian Government service. 

TTY usersPhone 13 36 77 and request the Ergon Energy phone number you wish to contact
Speech to speech relay usersPhone 1300 555 727 and request the Ergon Energy phone number you wish to contact
General enquiries1800 555 630

Translating and interpreting service

If you need assistance from someone in a language other than English, you can contact us through this Australian government service.

Translating and interpreting servicesPhone 13 14 50 and request the Ergon Energy phone number you wish to contact.
General enquiries13 18 81

Email address

customerservice@ergon.com.au

Mailing address

Ergon Energy
PO Box 1090
Townsville QLD 4810

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