Contact us

How can we help?

If you are looking for an answer to a question, a great place to start is our frequently asked questions.

You can also make a general enquiry via our online contact form.

Our contact phone numbers

Emergencies and faults

Life-threatening emergencies only Triple Zero (000) or 13 16 70 (24 hours a day, 7 days a week)
Faults only 13 22 96 (24 hours a day, 7 days a week)

Remember, extreme weather conditions and other situations may cause telephone lines to be congested or damaged so please be patient.

Retail enquiries

Residential customer service13 10 46 (7.00am - 6.30pm Monday to Friday)
Business customer service1300 135 210 (8.00am - 5.30pm Monday to Friday)
If calling from outside Australia+61 7 3069 4100

Ergon Energy Retail sells electricity to you and can help with:

  • Opening new accounts and arranging location moves
  • Finding the right electricity tariff for your home
  • Managing your home electricity use
  • Finding the most convenient way for you to pay your account
  • Accessing the Queensland Government Electricity Rebate
  • Subscribing to Clean Energy
  • Donating to the Royal Flying Doctor Service.

Network enquiries

General enquiries 13 74 66 (7.00am - 6.30pm Monday to Friday)
If calling from outside Australia +61 7 3069 0800

Ergon Energy Network is responsible for:

  • Building and maintaining the electricity distribution network for regional Queensland
  • Ensuring our customers are kept informed of the restoration process for planned and unplanned outages
  • Restoring power as safely and quickly as possible, after disasters, cyclones and floods
  • Establishing new connections for homes and businesses to the network
  • Accommodating connections for new technologies like solar
  • Keeping our employees employees and customers safe around electricity
  • Reading over 5 million electricity meters each year
  • Planning our future electricity network
  • Providing information for design and construction contractors, electrical contractors, solar installers and developers.

Our phone menu system

Our phone menu system makes it easier for you to reach the right person first and get what you need faster.

When you call any of our customer service enquiry lines, you'll be asked to choose between several numbered options to best describe the main reason for your call.

You can either say the option number, or enter it in your telephone keypad.

You'll then be guided through further options so we can connect you with a representative who can help you with your enquiry.

If you're asked details like your Ergon Energy electricity account number or National Metering Identifier, you'll find these on the front of your bill.

For life threatening emergencies only call Triple Zero (000) or 13 16 70.

National relay service

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS). To make a relay call through the NRS all you need to do is:

  1. Contact the NRS via the details on the NRS call numbers webpage
  2. Give the Ergon Energy number you want to call.

For more information, visit the NRS website.

Translating and interpreting service

If you need assistance from someone in a language other than English, you can contact us through this Australian government service.

Translating and interpreting services Phone 13 14 50 and request the Ergon Energy phone number you wish to contact.

Our mailing address

Ergon Energy
PO Box 1090
Townsville QLD 4810

Open welcome popup

We've made a few changes so that you can find information more easily.