Choosing your electricity retailer
Information to assist you in understanding what Full Retail Competition means for you.
Industry code and contracts
Information about the Electricity Industry Code and our standard customer contracts.
Customer charters
Our charters which set out our commitment to our customers and the rights and obligations in providing customer connection services and retail services.
Regulatory proposal
Ergon Energy's regulatory proposal submitted to the Australian Energy Regulator.
Minimalist transitioning approach
Ergon Energy operates under a minimalist transitioning approach as detailed in the Electricity Industry Code.
Electricity distribution pricing methodologies
Information about Ergon Energy's distribution pricing principles and methodologies. Includes the Network Tariff Guide for Standard Control Services and Price List for Alternative Control Services and Ergon Energy's Cost Allocation Method and distribution loss factor calculation methodology as required under the National Electricity Rules.
Industry websites
Links to further information about the electricity industry in Queensland and Australia.
