At Ergon Energy we understand circumstances can arise that can cause ongoing financial difficulties. Our Customer Assist Program is specifically designed to provide personalised support and assistance if you find yourself in a position where you are having ongoing difficulty paying your Ergon Energy electricity bill (PDF 312.3 kb).
While you're on the Customer Assist Program we will:
- Ensure your energy services remain connected
- Monitor your electricity consumption and suggest energy-saving tips to help you save money
- Develop a personalised installment payment plan to suit your circumstances
- Advise you about any government rebates for which you may be eligible such as the Queensland Government's Electricity Rebate (pensioner rebate - eligibility criteria apply) or other schemes such as the Home Energy Emergency Assistance (HEEA) Scheme (note, eligibility criteria exist for the assistance payment)
- Put you in touch with a free and confidential financial counseling and advisory service
- Ensure you deal directly with a trained Customer Assist Program team member who will work with you towards reaching a suitable solution by listening to and understanding your issues.
To find out more, including whether you are eligible for the Customer Assist Program, please call 13 10 46 or email us.
