Understanding your account
Information to help you understand the details on your electricity bill.
Update your account details
Have you changed your mobile phone number or your billing address? Update your details here.
Account enquiry
Submit an account enquiry online or you contact our call centre.
Payment options
We offer a range of convenient methods for you to pay your bill.
Financial hardship
Our Customer Assist Program may be able to help if you experience ongoing or emergency circumstances that make it difficult for you to pay your Ergon Energy electricity bill.
Self meter read
If we have asked you to do so, use this online form to submit your self meter read.
Claims
Submit a claim for loss or damage to property or electrical contractor fees relating to Ergon Energy faults.
