Understanding your account
Information to help you understand the details on your electricity bill.
Update your account details
Have you changed your mobile phone number or your billing address? Update your details here.
Account enquiry
Submit an account enquiry online or you contact our call centre.
Payment options
We offer a range of convenient methods for you to pay your bill.
Electricity tariffs & prices
Find out about the right tariffs for your electricity needs.
Claims
If you believe that Ergon Energy's activities have resulted in a loss or damage, you can submit a claim for consideration for compensation.
Financial hardship
Our Customer Assist Program may be able to help if you experience ongoing or emergency circumstances that make it difficult for you to pay your Ergon Energy electricity bill.
Self meter read
Submit your meter reading using our online self meter read.
