New connection
In most cases, a new electricity connection to a rural property will require the extension of our network. This may involve extending the high voltage lines and/or the installation of a transformer.
In order to arrange a new connection:
- Contact your local licenced electrical contractor who will determine your connection needs.
- Then contact Ergon Energy on 13 10 46 (Mon to Fri, 7.00am - 6.30pm) to discuss your connection needs with a Customer Care Representative.
- If the Customer Care Representative advises that a supply suitable for your connection needs is available:
- Your licenced electrical contractor must submit a completed Form A to the relevant depot. Your contractor can access Form A online or download a Form A PDF version (106kb).
- You must then lodge an Application for Supply with an electricity retailer of your choice.
- If the Customer Care Representative cannot confirm that supply suitable for your connection needs is available, or if Ergon Energy requires more information, you will need to complete a Network Connection Services Enquiry Form. We will send this form to you along with instructions on how to complete and return it.
Connect your pumps
Installation of pumps in a rural area may require the extension of our electricity network.
In order to assess if the extension is required you will need to provide the following information by completing a Network Connection Services Enquiry Form:
- Motor size in kilowatts (kW)
- Proposed motor start devices. The starting current of electrical motors must be limited to that specified in Section 1.8.1 of our Queensland Electricity Connection and Metering Manual (PDF 5.1MB).
- Proposed time of operation including days per week, hours per day and time of year
- The intended use of the pump, for example, crop irrigation. Call us on 13 10 46 (Mon to Fri 7.00am - 6.30pm) and we will send this form to you along with instructions on how to complete and return it.
