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Always Safe if the power goes out
While we do everything in our power to keep the power on, sometimes interruptions
are inevitable during storm season. When restoring power supplies, Ergon Energy always
makes time for safety - both your safety and the safety of our staff. Whilst our crews
are mindful of the importance of restoring power as quickly as possible, their first
responsibility is to make our network safe.
If your power goes out- from the safety of your own home, look out the window or
contact neighbours to check if the interruption is affecting only your property or is more widespread.
If you can see or hear something that could help identify the problem,
like a loud bang or hanging powerlines, stay well clear and contact us on 13 22 96, 24 hours a day, 7 days
a week. Precise details will assist our emergency crews to restore power.
If not, listen to your local radio station or call 13 22 96 which provides regular
advice on the power interruption and, if possible, when we expect to have it restored.
If you're experiencing dull or flickering lights, 'brown out', low voltage or
partial supply - turn off and unplug electrical appliances like your refrigerator television,
computer and DVD at the power point. Do not touch your switchboard or anything metal in your home,
and call 13 22 96.
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