Ergon Energy's regional supply territory is massive and diverse -
covering 97 percent of Queensland, from coastal rainforest to the
outback, and from the Torres Strait islands to the southern border
ranges.
It is also highly exposed to the elements, and includes some of
Australia's most impacted areas in terms of natural disasters.
Our assets, including 150,000km of powerlines, one million power
poles and 33 remote generating stations, are in some of Australia's
most remote and inaccessible locations.
Cyclones, floods, severe storms, lightning and bushfires can adversely
affect our vast network and interrupt your power supply.
However Ergon Energy works hard to minimise this impact, see
how. Our goal is to minimise the potential for power outages,
respond safely and as quickly as possible when outages occur and
keep our customers better informed.
While Ergon Energy has a detailed restoration
plan and well-proven processes
to get the power back on, it's also important that our customers
prepare
for the storm and cyclone season.
Be storm prepared, check out our Always safe around the home guide.
Check our FAQs
for information on the sequence in which Ergon Energy restores power
to its customers, safety information about generators and our ability
to predict restoration times.
Take a look at the latest weather
conditions.
Contact Us
Customer Service 13 10 46 (7.00am - 6:30pm Monday to Friday)
Faults Only 13 22 96 (24 hours a day, 7 days a week)
Life-Threatening Emergencies only 000 or 13 16 70
(24 hours a day, 7 days a week)
When telephoning us during a storm / cyclone you may experience delays due to the increased call volumes. We ask for your patience during these times.
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