At Ergon Energy we understand circumstances can arise that can cause ongoing financial difficulties. Our Keeping Customers Connected program is specifically designed to provide personalised support and assistance if you find yourself in a position where you are having ongoing difficulty paying your Ergon Energy electricity bill.

While you’re on the Keeping Customers Connected program we will:

• Ensure your energy services remain connected
• Monitor your electricity consumption and suggest energy-saving tips to help you save money
• Develop a personalised payment plan to suit your circumstances
• Advise you about any government rebates for which you may be eligible such as the Queensland Government’s Home Energy Emergency Assistance (HEEA) Scheme (eligible criteria exist for the assistance payment)
• Put you in touch with our free and confidential financial counselling and advisory service
• Ensure you deal directly with a trained Keeping Customers Connected team member who will work with you towards reaching a suitable solution by listening to and understanding your issues.

To contact a Keeping Customers Connected team member call 13 10 46 or email us.