Retail Customer Charter (209kb)

Retail Customer Charter - Vision Impaired (253kb)

Ergon Energy's Distribution Customer Charter can be downloaded as an Adobe Acrobat (PDF) file by clicking the thumbnail link below.

Distribution Customer Charter (208kb)

Distribution Customer Charter - Vision Impaired (255kb)

Click here to read Ergon Energy's Distribution Customer Charter for large businesses.

If you would like a standard or large print copy of one or both of our Charters posted to you, please email us. If you would prefer to telephone please contact Ergon Energy Customer Service.

We welcome your feedback about our Customer Charters as it assists Ergon Energy to continually improve our service to you. Click here to email feedback or suggestions. If you prefer to telephone please contact Ergon Energy Customer Service.