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Unplanned Interruptions

Unplanned or unexpected interruptions to the power supply often occur due to storms, lightning, cyclones, bushfires, or trees or branches falling onto powerlines. Sometimes they're due to faults in the electricity network.

Ergon Energy understands the inconvenience unplanned interruptions cause. We are constantly maintaining, upgrading and protecting our network to minimise the number and duration of these power interruptions.

At Ergon Energy, we do everything in our power to provide you with the most recent information in relation to unplanned interruptions to electricity supply right here on our Internet site. Please read the below conditions of use, tick the box if you agree and then click on 'Continue' to view our Unplanned Interruptions page.

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24-Hour Telephone Information Service

We also have a 24-hour telephone information service on 13 22 96 which provides regular advice on the power interruption and, if possible, when we expect to have it restored.

If your power goes out - from the safety of your own home, look out the window or contact neighbours to check if the interruption is affecting only your property or is more widespread.

If you can see or hear something that could help identify the problem, like a loud bang or hanging powerlines, stay well clear and contact us on 13 22 96, 24 hours a day, 7 days a week. Precise details will assist our emergency crews to restore power.

In case of a life threatening emergency, call 000 or 13 16 70.

Click here to visit our Storm Centre for weather conditions, storm related media releases, and storm and cyclone preparation information.

Remember during a storm or cyclone telephone lines may be congested or damaged, so please be patient.

 
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