Customer charters

Ergon Energy's Retail Customer Charter and Distribution Customer Charter are available in standard or large print format. If you would like a standard or large print copy of one or both of our Charters posted to you, please email us.

We welcome your feedback about our Customer Charters as it assists Ergon Energy to continually improve our service to you. Email us your feedback or call our Customer Service team.

Retail Customer Charter

Select an image to view our Retail Customer Charter.

          Retail Customer Charter                      Retail Customer Charter large print  

                 (PDF 296kb)                                                       (PDF 242kb)    

Distribution Customer Charter

Select an image to view our Distribution Customer Charter.

       Distribution Customer Charter             Distribution Customer Charter large print 

                (PDF 308kb)                                                     (PDF 246kb)       

Select an image to view our Distribution Customer Charter for large buisnesses.

    Distribution Customer Charter for large businesses

                          (PDF 202kb)