Information to assist you in understanding what Full Retail Competition means for you.
Information about the Electricity Industry Code and our standard customer contracts.
Our charters which set out our commitment to our customers and the rights and obligations in providing customer connection services and retail services.
Ergon Energy's regulatory proposal submitted to the Australian Energy Regulator.
Ergon Energy operates under a minimalist transitioning approach as detailed in the Electricity Industry Code.
Information about Ergon Energy's distribution pricing principles and methodologies. Includes the Network Tariff Guide for Standard Control Services and Price List for Alternative Control Services and Ergon Energy's Cost Allocation Method and distribution loss factor calculation methodology as required under the National Electricity Rules.
Links to further information about the electricity industry in Queensland and Australia.