Contact form
If you have any feedback, would like to request information or simply have a general query please fill out our Contact form.
Ergon Energy phone numbers
Customer service
| General enquiries (inside Australia) | 13 10 46 (7.00am - 6.30pm Monday to Friday) |
| General enquiries (outside Australia) | +61 7 4921 6001 |
Faults and emergencies
| Faults only | 13 22 96 (24 hours a day, 7 days a week) |
| Life-threatening emergencies only | Triple Zero (000) or 13 16 70 |
Voice-activated phone system
When you call our general enquiries line on 13 10 46 you’ll hear our voice-activated phone system that helps us respond to your calls.
Using our system is simple - it’s just like having a conversation. When you call us you’ll be greeted by a friendly voice which will ask you how we can help. Simply ask for the type of assistance you need and you’ll be guided through a series of questions that will help us direct your call to a representative that can best help you.
When you call us on 13 10 46:
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Speak clearly and naturally
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Say why you are calling
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Feel free to interrupt when you know what you need
To make the system easier for you to use, we’ve included some examples of the types of phrases you can use:
| "I need the power connected" | "I need the power disconnected" |
| "I’d like my account balance" | "I’ve received a reminder notice" |
| "I need to change the name on the account" | "I’d like to pay my bill by credit card" |
| "I need to make an account change" | "I’d like to set up a direct debit" |
| "I need the power connected" | "I need to report a payment" |
| "I’m moving house" | "I’d like a payment extension |
For life threatening emergencies only call Triple Zero (000) or 13 16 70.
National relay service
If you are deaf or have a hearing or speech impairment, you can contact us through this Australian Government service.
| TTY users | Phone 13 36 77 and request the Ergon Energy phone number you wish to contact |
| Speech to speech relay users | Phone 1300 555 727 and request the Ergon Energy phone number you wish to contact |
| General enquiries | 1800 555 630 |
Translating and interpreting service
If you need assistance from someone in a language other than English, you can contact us through this Australian government service.
| Translating and interpreting services | Phone 13 14 50 and request the Ergon Energy phone number you wish to contact. |
| General enquiries | 13 18 81 |
Mailing address
Ergon Energy
PO Box 1090
Townsville QLD 4810
