Customer council

Ergon Energy has a vision to be a high performance, customer-driven energy business. To achieve this, Ergon Energy is committed to outstanding customer service in delivering affordable, dependable and smart electricity supply in regional Queensland. Underpinning this vision is the company’s purpose to enhance the economic and lifestyle aspirations of Ergon Energy customers by providing sustainable energy solutions.

The Ergon Energy Customer Council provides a forum through which Ergon Energy can listen to and explore customer needs, emerging issues and initiatives in the supply of energy solutions across regional Queensland. Along with the representatives from Ergon Energy, it brings together nine peak organisations from across regional Queensland in the community services, environmental and business sectors. It allows these organisations to influence the business decisions, as well as, in turn, facilitate wider community consultation and information provision to their constituent groups.

The Customer Council meets on a quarterly basis focusing on the priority areas of energy efficiency and affordability, service delivery, climate change, community safety and regional representation.

Customer Council member organisations

Ergon Energy

• Executive General Manager, Customer and Stakeholder Engagement (Chair)
• General Manager Service Operations, Customer Service
• Customer Advocate (Executive Officer of the Council)  

Other member organisations

• Lifeline Queensland  
• Greening Australia
• Chamber of Commerce and Industry (CCIQ)
• Urban Development Institute of Australia (UDIA)
• Agforce
• Aboriginal & Torres Strait Islander Services, Department of Communities, Aboriginal
• Council of the Ageing
• Queensland Council of Social Service (QCOSS)
• Local Government Association of Queensland (LGAQ)

Current Customer Council members (from left to right): General Manager Service Operations Alan Newman, Agforce representative Sue Bennetto, Executive General Manager Customer and Stakeholder Engagement Justin Fitzgerald, Linda Parmenter from QCOSS, Customer Advocate Tanya Acheson, CCIQ representative Mark Menkens, Greening Australia’s Bob Osborne, UDIA’s Paul Spina, Lifeline representative Don Anderson and Greg Hoffman from LGAQ.